The Questions We Hear Every Day
Most questions we get fall into four groups: how to fund your account using bKash, Nagad or Rocket; how withdrawals are verified and cleared; how to log back in when you switch devices; and where to find specific games in the lobby. We answer each one below with the actual steps, not a general overview. If you're sending taka through bKash, the
flow is simple: open your bKash app, choose Send Money, enter the account number we show on the deposit screen, confirm with your PIN, then paste the transaction ID back into our form so we can match it. Nagad and Rocket follow the same pattern. Withdrawals take one extra step because we verify your wallet ownership first—your first payout asks you to
confirm the mobile number tied to your payment account, then every request after that clears without the extra check. For device switching, your account stays live across phone and desktop; log in with your mobile number and the OTP we send, and you'll see your balance and game history exactly where you left them. Lobby navigation is folder-based: live tables under Live
Casino, slots sorted by studio under Slots, and sportsbook markets under Sports. These are the paths players in Dhaka, Chittagong and Sylhet use every session, so we kept them fast. If a question isn't covered in this list, reach our support team through the chat icon in the account bar or the contact form in your profile—they're live every day and answer
in English.
- bKash Send Money flow
- Nagad instant transfer
- Rocket mobile wallet
- OTP login path